Last Updated: June 2026

At Lumora Lights, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

Items returned without prior approval may not be accepted.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos or videos showing the damage or defect

Once reviewed, we will offer a replacement or refund where appropriate.

Non-Returnable Items

The following items are not eligible for return:

Items that have been used, altered, or damaged after delivery
Items returned without original packaging
Clearance or final-sale items (if applicable)
Gift cards (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing and may no longer be eligible for cancellation.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by law.